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Airbyte techs is committed to excellence, and the full satisfaction of our customers.  There are, however, human errors that may have been unforeseen, in which you are entitled for a return, exchange, or full refund.  The following describes those circumstances:
 

Delivery
 

When will I get my order?
Shipping times vary but can be estimated as:

• 5-7 business days (via standard UPS Ground)

• 3 business days (via 3 day select shipping)

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What happens if my order needs to be reshipped?

Orders that are returned due to invalid address will require a payment of $9.00 to reship the package.
 

Where will my order ship from?

We ship from Noblesville , IN
 

My order should be here by now, but I still don’t have it. What should I do?
 

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address

• Ask your local post office/UPS check point if they have your package

If the shipping address was correct, and the package wasn’t left at the post office or at you’re your nearest UPS store, get in touch with us at michaelbeyer@airbytetechs.com with your order number.

All shipments are sent out with the address you provide.  If you find a mistake in your delivery address, we can send you a replacement order after a claim has been made on our behalf with our shipping provider.  Once your order is credited back to us we well ship out a replacement.
 

Orders

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How do I track my order?

You’ll receive a tracking number via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at michaelbeyer@airbytetechs.com.
 

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged/misprinted. To help us resolve this for you quickly, please email us at michaelbeyer@airbytetechs.com within a weeks’ time with:

• Photos of the damaged/misprinted product

• Your order number

• A picture of your packing slip that was included in your shipment

• Any other details you may have to help me assist you

We’ll get back to you with a resolution as soon as possible!